Service Delivery Manager – Weekend & Seasonal Trading

Careers Site Advertising End Date
10 May 2026
All Locations
Enfield, Forty Hall Farm
Position
Enterprise & Commercial Operations
Salary Range for Advert
£45,655 - £49,670 inclusive of London Weighting pro-rata
Vacancy Type
Fixed-term
Leadership and Management
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  • About The Role and Person

  • Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands-on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front-line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.

     

    You will lead the end-to-end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role, you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real-time decisions that improve performance across the day.

     

    Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weekend and weekday bank holiday trading. You will ensure high standards of presentation, compliance and customer experience, acting as the key point of accountability for both operational delivery and reputation. You will also play a central role in delivering events, functions and seasonal programmes, ensuring they are well executed and commercially optimised.

     

    We are looking for someone with experience in a visitor attraction, hospitality, retail or events environment who understands how to run a busy operation and drive income. You will be confident operating as the senior decision-maker on site, comfortable working at pace, and able to lead teams with clarity and energy. A strong commercial instinct, coupled with a focus on customer experience, is essential.

     

    This is a role where you can see the impact of what you do immediately. You will shape how the Gardens operates at peak times, influence how visitors experience the site, and play a direct role in driving income and growth.

     

    You will be required to work weekend and bank holidays. This is a part-time role working 14.4 hours per week. this is a fixed-term position until 31 October 2026. The actual salary is £17,341.60 plus £920 London Weighting.

  • About the College

  • Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment.  As London’s environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London’s wildlife, national parks and green spaces.  Capel Manor College offers excellent staff benefits.  These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP.  For further information on staff benefits, please click here.

    At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community.

    Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.

    Please note that the College does not have a sponsorship licence.  We are therefore unable to consider applicants who do not have the right to work in the UK.

    We reserve the right to close a position once sufficient suitable applications have been received to form a short list.  Early application is therefore encouraged.

Benefits of Working for Us

We offer our staff with competitive salary ranges and with a great benefits package that includes:

Generous Annual Leave

Academic staff and those on Leadership and Management scales receive 45 days of leave. Business and Learning Support staff get 30-32 days, with an additional five days after four years of service. All entitlements include bank holidays

Pension Scheme

Academic staff can join the Teacher’s Pension Scheme, while Business and Learning Support staff can join the Local Government Pension Scheme. Both are defined benefit schemes offering tax-free lump sums at retirement, ill-health benefits, and financial protection for dependents.

CPD Opportunities

We offer various personal development opportunities, including support for unqualified lecturers to study the Level 5 Diploma in Education and Training. We also run five all-staff continual professional development (CPD) days annually.

Staff Benefits Platform

Get instant access to rewards, discounts, and wellbeing services wherever you are. Enjoy daily discounts at top retailers, savings on outings, and access to gym discounts, workout videos, and wellbeing support.

Online GP Service

Staff can consult with a GP 24/7, and their household members can access the service too.

Employee Assistance Scheme

The College offers a 24/7 confidential helpline for staff and their families providing counselling and advice. The service provides emotional help, support with family issues, legal advice, health and wellbeing advice and financial wellbeing guidance.

Cycle-to-work scheme

In partnership with Halfords our staff can purchase bikes and equipment through a salary sacrifice scheme.

Calm App

The College has partnered with Calm, the #1 mental health app, for stress relief, improved sleep, and overall wellness

Long Service Awards

The College has a long service award scheme, designed to recognise and celebrate the dedication and contributions of our long-standing team members. The scheme includes payment for reaching service milestones ranging from £100 for 5 years’ service through to £1,250 for 25 years’ service.

Car Parking

Free, on-site parking at our Enfield, Mottingham and Crystal Palace Park campuses.

Health Benefits

We offer free eye tests and glasses for computer users, plus seasonal flu vaccinations.

Access to Capel Manor Gardens

Free entry for up to four guests on standard opening days and up to £40 discount on event day tickets.

Staff Testimonials

Discover firsthand experiences from our current staff members about working at Capel Manor College.

What our team say

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